Company

Online Airport Transfers Ltd (Trading as British Express Cars, company registration number in England and Wales 11664764) licensed by Transport for London, Taxi and Private Hire Operator number is 010020.

Registered and Contact office address is, Ground Floor Regus House, 450 Bath Road, Heathrow, United Kingdom, UB7 0EB.

The Company – the Company is the carrier or intermediary of the carriage of Online Airport Transfers Ltd (Trading as British Express Cars) which provides or arranges transportation and other services based on these businesses.

The Customer – a person or a company that uses the Company’s services based on an order or contract, subject to these business terms and conditions.

Terms and Conditions – the conditions under which the Company provides its transportation services to the Customer; the indispensable condition for using the services of the Company.

Liability

Law and Regulation 9(14). as the licensed PHV operator, Online Airport Transfers Ltd, contracts as principal with the passengers to provide the journey which is the subject of the booking.

Online Airport transfers ltd. will ensure you that once your booking request is accepted, we are liable to provide the service as requested by the passenger. Which means we will be on time for the specified pickup date and time. As all our customers pay for their journeys in advance, passengers do not need to pay in cash to the driver.

As a company, we are responsible for all financial transactions in relation to your booking.

Airport Pickups

Meet and greet service is provided on all airport pickups. The driver will meet the passengers in the airport arrivals hall with a name board.

We do not charge for flight delays. For all airport pick-ups, we track the flight and amend the “requested pickup” time according to the actual “flight landing time.” This is so that the driver is in the arrival’s hall at the appropriate time.

Please provide the following information on the form: Flight Number, Flight Landing time: This is the time which your flight is scheduled to land Requested pick-up time: The number of minutes after the landing time, you want to be picked up.

For pickups from airports and cruise points, we allow one hour waiting time free of charge. 

Cruise/Seaport Pickups

Meet and greet service is provided on all Cruise/Seaport pickups. The driver will meet the passengers in the Cruise/Seaport arrivals hall with a name board.

Maximum free waiting time is 60 minutes, starting from the requested pick-up time. Afterwards, our additional waiting charges will apply as stated above (0.40 Pence Per Minute Minimum £10.00). will apply.

If the passenger is unable to meet the driver within the free waiting time, it is the passenger’s or booker’s responsibility to inform the company of the delay so that the driver can be asked to stay in the terminal longer. Additional waiting charges will apply as stated above (0.40 Pence Per Minute Minimum £10.00). If the passenger fails to contact us within the free waiting time, the driver will be withdrawn, and the booking will be considered as a no show.

Prices & Charges

Prices are based on passengers ready to travel at the booking time.

All prices are quoted per vehicle and in British pounds.

Prices are quoted to drive through the most economical route. If the passengers nominate a route to their preference, the passengers will be liable to pay the extra charges such as fuel, toll, additional mileage and waiting amongst other charges.

All prices are in GBP and are inclusive of VAT (where applicable).

All quotations are valid for 30 days and include Airport meet and greet, 60 minutes waiting time and parking charges. 

Our offices are open 24/7. The operation contact number is 020 8111 1104 (from abroad: +44 (0)20 8111 1104).

Vehicle

It is the booker’s or passenger’s responsibility to ensure that they reserve or book the correct size vehicle based on the guidelines shown on the website. This is to ensure that the vehicle can take the number of passengers and luggage booked for.

If the passenger has booked a smaller vehicle capacity or provided incorrect number of passengers and luggage, the driver reserves the right to refuse to carry the passengers. The passenger is liable to pay the full fare to the driver in such a scenario.

If the ordered vehicle type/size is not available, a larger size vehicle will be allocated. None of our vehicles have wheelchair accessibility. We accept fordable wheelchairs or walkers and dismantlable scooters. These are all considered as additional luggage.

Extra Passengers and luggage 

Additional passengers and luggage may be added by informing us at least 12 hours in advance.

Waiting Time Charge

Pickups from the airports and cruise ports are allow 60 minutes free from landing or docking time. Any further waiting time will be charged at 40p per minute, plus car parking (minimum £10.00). 

We do not charge for flight delays.

Pickups from home, hotel, offices, and other venues are allowed 15 minutes from the actual booked time, thereafter 40p per minute (minimum £5.00) will be added to the fare quoted.

Bookings

The person making the booking must be at least 18 years of age and has the responsibility to follow the online booking process, ensure all the details provided are correct and complete and make full payment.

All telephone bookings are taken with great attention and care to ensure the information is accurate. All our calls are recorded for training and verification purposes.

Bookings prior to pick up within 6hrs, please call us on 020 8111 1104 overseas (+44 (0)20 8111 1104).

Booking Confirmation

Bookings will be confirmed via email if a valid email address is provided. It is passenger’s or booker’s responsibly to double check the email confirmation to ensure that the provided booking details are correct.

Booking Cancellations

A booking can be cancelled in advance by giving us 12 hours’ written notice to our customer service email address info@britishexpresscars.co.uk.

A fee of £6.00 will be deducted for any pre-paid transfers which are cancelled to cover the bank charges.

All pre-paid booking cancellation notified under 12 hours will not be refunded.

No Show

No show is defined as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel, and other private address.

This will include wrong date wrong time bookings.

If a passenger books a pickup from an airport and fails to meet the driver in the arrival hall. This means that the driver will wait in the arrival hall up to 1 hour flight landing time or from the requested pickup time, and if the passenger fails to meet the driver within this time limit or make contact to inform their status at the airport will be considered as a no show.

All bookings made online or over the phone on basis of paying cash to the driver but secured with a valid credit or debit card will be charged the full amount in the event of a no show.

All bookings pre-paid by a credit or debit card will not be refunded in the event of a no show.

 

Liabilities

Online Airport Transfers Ltd cannot be held responsible for any late arrival to destination, airport, or cruise port. Hence, we will not accept any responsibility for missed flights or ships.

Online Airport Transfers Ltd shall be under no liability to the Customer whatsoever for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by the Company of these terms and conditions.

In the event of any claim against Online Airport Transfers Ltd arising out of its performance of hire, the Company’s liability shall be limited to a refund not exceeding the cost of the journey. Any other payments will be entirely at the discretion of the Company.

Online Airport Transfers Ltd accepts no responsibility for any loss or damage to property, howsoever such loss or damage may be caused. In the event of property being left in a vehicle, we will gladly organise the return of such items if you cover the postage and packaging costs.

Online Airport Transfers Ltd reserves the right to charge £10 supplement to the passengers, in the event that the passengers arrive with excess luggage and where this luggage will need to be placed inside the vehicle (at driver discretion and consent)

Online Airport Transfers Ltd reserves the right to refuse to transport any Passenger who behaves in a disorderly, threatening, or abusive manner.

Online Airport Transfers Ltd reserves the right to charge the Customer extra if customer wants to take a different route than company route extra charge will be calculated by the system.

 

Car Seats

Online Airport Transfers Ltd, we provide child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee, suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.

London private hire vehicles are exempt from the law requiring them. The following rules apply:

Saloon: No car seat will be provided.

Executive: No car seat will be provided.

Luxury: No car seat will be provided.

Estate: One car seat will be provided free of charge.

MPV: Two car seats will be provided free of charge.

Executive MPV: Two car seats will be provided free of charge.

MPV+: Two car seats will be provided free of charge.

Executive MPV+ Vehicle: Two car seats will be provided free of charge.

8-Seater vehicle: Three car seats will be provided free of charge.

The lead passenger must check, under his/her solely responsibility, that such child restraint devices are suitable for the vehicle and are safely used and installed in it. The company assumes no liability resulting from any failure to use, install, or check the restraint device, or resulting from its incorrect use.

If you wish to bring your own child or booster seat, and are taking a private transfer, we must be advised of this information before you travel. This is to ensure that the vehicle provided by us can accommodate the seat.

We will endeavour to ensure that child seats are provided by our drivers where they have been booked. There may be instances when such seats are unable to be provided. In such cases, you will be entitled to a full refund for seats booked and not supplied. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle.

Payments

We accept all widely used payment methods including credit card (American Express, MasterCard/Diners International, Visa), debit card (Visa/Delta, Visa/Electron), and bank transfers.

All credit and debit card bookings will be subject to verification and fraud screening, passengers may be asked to provide ID with the credit/ debit card.

Complaints

If the service you received from our drivers does not meet your expectations, this must be immediately reported to our customer service team and, if possible, at the moment the problem occurs. Complaints received after the transfer service has been completed and which were not brought to our attention at the time of the transfer may not be upheld as we were not given an opportunity to intervene or otherwise provide assistance. Our contact details are provided on your booking confirmation and contact us page.

In the event that you wish to report an issue about our online booking process, please address your complaint to info@britishexpresscars.co.uk.

 

Outsourcing

Online Airport Transfers Ltd, trading as British Express Cars will endeavour to conduct all bookings with our own contracted drivers. However, in exceptional circumstances where our contracted drivers are not available, we will outsource your booking to another reputable service provider. Rest assured that any alternative service providers used will also be licensed and regulated by the Public Carriage Office, who form part of Transport for London.

Regardless of whether your booking is conducted by our contracted drivers or outsourced, Online Airport Transfers Ltd. will still be responsible for said booking. As a company, we will ensure that remuneration for outsourcing to a third party is taken care of and that your journey is completed in a satisfactory manner.

Seasonal Fares

Our Prices will be 50% higher on the following date: 24th, 25th, 26th, 31st December and 1st January. This is due to limited drivers available for work during seasonal periods.